30-Day Return Window

We offer a 30-day return period for most items. Products must be unused and in their original packaging with all accessories included.

Return Process

1. Contact our customer service team
2. Receive a return authorization number
3. Package your item securely
4. Ship to our returns center
5. Receive your refund within 5-7 business days after inspection

Non-Returnable Items

• Custom-made or personalized products
• Used or damaged items
• Clearance items
• Gift cards

Manufacturer's Warranty

All our products come with the original manufacturer's warranty. Coverage periods vary by brand and product type:

• Premium Cues: 1-3 years
• Standard Cues: 1 year
• Cases & Accessories: 90 days

Extended Protection

We offer optional extended warranty plans for additional peace of mind:

• 2-year extension
• 3-year extension
• Accidental damage coverage

Warranty Claims

To initiate a warranty claim:

1. Contact our warranty department
2. Provide proof of purchase
3. Describe the issue in detail
4. Follow shipping instructions provided